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FAQ

Shipping

Do you ship to the US?
Yes! We do ship to all states in the US. We offer international tracked shipping on all orders. For more information about our shipping policy click HERE.

How can I know my tracking number?
Once your order has been shipped out, you will receive an email with the shipping confirmation and your tracking number. If can't find the email or you are still not sure which one is your tracking number, please contact us and we will very happy to help you!

Where is my order?
To manually check where your order is just simply go to our "Track Your Order" page, enter your tracking number and click on track. If you need help during this process or you are not sure how to do it, contact us and we will help you.

How long it takes you to ship out my order?
Orders are usually processed and shipped within 5-7 business days after the order is placed. An exception of weekends and public holidays. Once we ship out your order you will receive the shipping confirmation by email.

How long does the shipping usually take?
Shipping to the US usually takes between 10 to 25 days. To other countries, this time may vary. This time does not include our processing time. For more information about the delivery times check our shipping policy.


Payment

What are your payment options?
You can pay with debit and credit card as well ( VISA, MasterCard, American Express, etc.) We also accept Apple Pay, Google Pay, and PayPal.

Can I place an order if my local currency is not dollar?
Yes! All prices displayed on our website are US dollar but when you place an order, the total amount of the order will automatically exchange into your local currency so you will be paying the total in your local currency at the exchange rate of the moment.

Gift cards 

Do you sell gift cards?
Yes! We have gift cards from $20 USD to $200 USD. If you need a personalized amount for your gift card, you can contact us at info@tristarboutique.com

Can you help me choose a gift?
Yes, of course! We love helping our customers and being part of the special moment of choosing a gift for someone important to you is a pleasure for us. If you need help please contact us and we will help you as much as we can.


Refund

Do you offer refunds?
Yes! It will all depend on the situation of your order. To see if your order is eligible to receive a refund check the refund policy page.

Contact

How can I contact you?
You can contact us by email at info@tristarboutique or fill up a contact form by clicking HERE.

When are you going to reply to my email?
We always make sure to reply to our customers as fast as possible. We mostly will reply within 12 working hours.