Refund policy – Tristar Boutique
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Refund policy

We are unable to cancel and refund an order once it has shipped out.

All of our products have different measurements, so it is very important to compare the measurements in each product to the measurements of a garment you already own at home for accuracy. If you need help choosing your size, please contact us. Once your order is shipped, there is no way to change the size. We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Shipping back to our warehouse is at the customers own cost.
To start a return, you can contact us at Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned. We do not accept returns for earrings and hair accessories due to hygiene policies. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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